Frequently Asked Questions About Multilizer PDF Translator

In this page you will find answers to the most common questions about Multilizer PDF Translator. We have divided the questions into sub-categories, and here we have direct links to all the questions below:

Quota

What is quota?

Multilizer PDF Translators have quota which makes the translation possible. The quota is shown in real time when the automatic translation has been started. When the quota runs out, you can buy more from the web store. This way it is easy to get needed amount of quota for your translations. The specific quota is calculated in characters. The exact quota is 30 000 for the Free version, 720 000 for the Standard version and 7 200 000 for the Pro version. The purchased quota will expire after two (2) years from the date of purchase.

How is the character based quota transformed into pages?

According to statistics an average page has 1800 characters, we have used this number when we have converted the characters into pages.

Installation

How do I install Multilizer PDF Translator to my computer?

After you have clicked the link on the website, the Multilizer installer is being downloaded to your computer. Then you need to run the installer. The installation process follows the common steps of a software installation and the installer guides you through the process. When the installation is finished, you can start using the PDF Translator.

This video shows the complete installation process:

I have problems with starting the program for the first time. What can I do?

If you have problems with creating a license for the Free version, make sure that your firewall gives Multilizer an access to the Internet. Licenses cannot be activated without an online connection.

If the installation process was completed correctly but you still cannot run the program, it seems that something went wrong with the installation. We recommend you to first remove or uninstall the program from your computer and then to download and install Multilizer PDF Translator again.

Licenses

Where I can get a license to activate PDF Translator Free?

When installing the product, the Free license is created automatically. (See the screenshots below.) No other activation is needed, only Internet on-line connection is required. If you get an error message after filling the form, there are probably problems with the Internet connection. Check your firewall settings.

Where I can get a license to activate PDF Translator Standard or Pro?

In application you have buttons to buy Standard or Pro versions of software or new quota to use. New license is sent to you over e-mail from web shop, and you need to enter it to License serial key field in the Options menu. Although you have purchased a Standard or Pro, you still need to install the Free version first, and then switch the license code in the application.

The license number I entered is not valid or I cannot translate the document. How to proceed?

Make sure that you entered the license number correctly. If you have a strong firewall protection you should make sure that PDF Translator access is enabled. You may test the firewall by turning it shortly off and on between the translation.

Does my computer require on-line Internet connection?
Yes, PDF Translator connects to Multilizer and/or other translation services when translating the document.

I lost my license code. From where I can get it?
If you lose your Multilizer license code, you should log-in to your Avangate account (www.avangate.com) that was created automatically when you bought the product. Avangate is Multilizer's web store partner. There you can find the license codes and other information about your purchase. If you don't have the password for your account, there is also "Forgot your password?" option, from where you get a new one.

Translation

I have installed the program. How can I translate my file?

First, run Multilizer PDF Translator by clicking the icon on your desktop and then choose the PDF file you want to translate. After this just select the languages and click “Start Automatic Translation” button.

What is Test Mode?

Test Mode is a good way to use your quota economically. It is an option which allows you to test how suitable your document is for automatic translation. PDF can be a challenging file format and all PDF documents are not equally translatable (Why?).

When Test Mode is active, Multilizer PDF Translator translates only one page of your document. You can activate Test Mode by checking the Test Mode box which is located above the Start Automatic Translation button. After the test translation has been done you can check the translated page and then decide whether you want to translate more. (Test Mode is a new feature, which will be available for all language versions soon.)

Do you have a user manual?

Please find all the available material from the product information page.

Can I modify the automatic translation?

Multilizer PDF Translator Standard and Pro include a feature which enables you to save the translation also to other formats than PDF. By choosing a suitable file format, you can easily edit the translation for example in MS Word or MS Excel.

You can also affect the quality of automatic translation by making your document as simple as possible. Pay attention especially to the structure of the document and vocabulary. Try to avoid words with many meanings, complicated sentence structures and having important information only inside images. In addition, keep in mind that some languages need more space than others.

Can I translate a scanned document?

No, it is not possible to translate documents which are scanned from a hard copy with Multilizer PDF Translator. Currently we don't support OCR (Optical Character Recognition). If you are not sure if your document is scanned or not, we recommend you to check: 1) whether there is any handwritten text in the document, and 2) whether you can select a piece of text in the document. If the document contains handwritten text and/or if you cannot select any text with the mouse, the document is most likely a scanned document.

Languages

Which languages I can translate with Multilizer PDF Translator?

Check the up-to-date list of supported language from the product information page.

Are Asian languages supported for translation?

PDF format sets some challenges to PDF translators because every PDF document has some more or less fixed properties, like the direction of the text. When talking about languages, it is especially challenging to translate a PDF between languages that differ significantly from each others. For example, if the source language is written vertically and the target language horizontally, the translation is usually possible to make but the output is written in the wrong direction. Because we cannot guarantee that the output would be clear and readable, we don't currently support automatic translation to or from most Asian languages.

Problems with automatic translation

I cannot see the translated document. Where is it?

First, make sure that you have a program which can show you documents with that specific document format. For example to open a PDF file you need to have a PDF viewer, or a word processor for word documents, etc. In this case the translated document can be found in the folder but it cannot be opened with your PC.

If you have all the necessary tools for watching the document, there might be a problem with your file. Please try to translate another document. If the other document is translated correctly, it is likely that there is some technical problems with the first document. If you can, try to modify the fonts in the original document.

The translation did not succeed. Why?

Every case is unique and there may be other issues as well, however, these are the most common ones:

1. The text cannot be translated if your firewall blocks the connection to translation sources. To solve this problem, change your firewall settings.
2. If the translated text appears in “Gibberish” or there are just boxes instead of characters, the problem is related to the fonts in the original document.  The reason for this can be either a non-standard encoding (not ANSI or Unicode) of the text or the font might be partially embedded in the original PDF file. To overcome this, try another font type.
3. If the translated document is exactly the same as the original one, it is very likely that the original document is scanned from a hard copy. Scanned document cannot be translated.
4. If the document is translated only partially, the parts which are not translated might be images, charts or tables. These kinds of visual elements are stored differently in PDF format than the ordinary text, and thus they are not translatable. If you can modify the original document, write all the text you want to be translatable within the text and include important pieces of text inside images as few as possible.
5. In some cases the author or the creator of the PDF document has secured the file in a way that it cannot be modified or used by any outsider. Multilizer PDF Translator can identify this kind of document and asks for the password to get an access to the file. If you don't know the password, you can't translate the document.
6. If the translated text overlaps or columns are written over each other, and the document is very difficult to read, the problem is in the layout of the original document. Some languages require more space than others. For example, German has longer words than English, and this is why a German translation takes more space in the paper. If there is no white space, the text may overlap with other columns. If you can, make the layout of the original file looser. Or with Standard and Pro versions, you can save the translation into a file format (ie. RTF or Excel) which enables you to modify the document with tools like OpenOffice Writer, Word or Excel.

My PDF Translator stopped working. How to proceed?

Make sure you have the latest version of the software. You’ll find the download link to the latest version always in our website. If you have used your entire quota, you should buy additional quota in order to continue translating. You can buy more quotas by clicking the button in the application.

The product doesn't translate my file. Can I get my money back?

It is important to study why your file is not translatable. First, take a look at the other questions in this page. We have explained the most common issues and you’ll probably find an answer easily. If you cannot find a solution from the FAQ, you can fill in this help request form. In most of cases we are able to solve the issues and the customer will be able to have the translation but if there is an unsolved technical problem we are ready to compensate the lost quota.

Updates

Can I update my PDF Translator to the most recent version?

If you want to update your Multilizer PDF Translator to the newest version, you can download it from our web pages.